Ruby

www.ruby.com

Phone and AI agents

Still using at 12 months
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Starting price
$250/month
Owned by
Not yet researched

Ruby provides people-powered, AI-enhanced business call answering services with 24/7 virtual receptionists and live chat.

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Switching history

Fewer than five panel members have reported what they used before Ruby or what they moved to after. Nothing publishes below five. Put your stack on the record and the count moves.

Facts
Category
Phone and AI agents
Starting price
$250/month · 50 minutes per month plan, the cheapest published paid tier

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Best fit

Not yet researched.

Poor fit

Not yet researched.

Architecture class

Ruby uses AI to enhance human connections, not replace them. AI features include Call Nav for real-time insights, AI-generated call and voicemail transcripts, sentiment analysis, and advanced robocall filtering.

Build signals
Engineering team
Not stated
Months in market
Not stated
Public security page
No
SOC 2
None stated
Public API
None
Published docs
No
Data export
None
Status page
No
Support
No phone
Funding stage
Not stated
Named leadership
Yes

Checkable facts only, each dated. DIALED does not rate these. Read them and decide.

Published plans
Vendor list price. What you pay depends on your contract.
PlanPriceWhat the vendor says it includes
50 minutes per month$250/month24/7 live answering; 24/7 Spanish and bilingual call handling; AI-powered transcripts and sentiment analysis; Personalized call handling; Scheduling; Outbound call assistance; Phone service hosting; Customizable service; Flexible call forwarding; AI-assistant-supported call flows; Payment collection; Lead qualification and intake
100 minutes per month$395/month24/7 live answering; 24/7 Spanish and bilingual call handling; AI-powered transcripts and sentiment analysis; Personalized call handling; Scheduling; Outbound call assistance; Phone service hosting; Customizable service; Flexible call forwarding; AI-assistant-supported call flows; Payment collection; Lead qualification and intake
200 minutes per month$720/month24/7 live answering; 24/7 Spanish and bilingual call handling; AI-powered transcripts and sentiment analysis; Personalized call handling; Scheduling; Outbound call assistance; Phone service hosting; Customizable service; Flexible call forwarding; AI-assistant-supported call flows; Payment collection; Lead qualification and intake
500 minutes per month$1,725/month24/7 live answering; 24/7 Spanish and bilingual call handling; AI-powered transcripts and sentiment analysis; Personalized call handling; Scheduling; Outbound call assistance; Phone service hosting; Customizable service; Flexible call forwarding; AI-assistant-supported call flows; Payment collection; Lead qualification and intake

Pricing page · 2026-08-04

What Ruby claims
Vendor marketing copy, quoted and dated. Not tested by DIALED.
  • AI can make customer service more human.

    Source · 2026-08-04

  • AI-powered transcripts and sentiment analysis

    Source · 2026-08-04

  • AI-assistant-supported call flows

    Source · 2026-08-04

  • Call Nav works behind the scenes to pull up relevant insights that receptionists can reference to provide detailed answers about your business instantly.

    Source · 2026-08-04

  • Follow along with verbatim AI-generated transcripts of every call Ruby handles for your business, as well as transcripts of your voicemail messages.

    Source · 2026-08-04

  • Drive better customer satisfaction outcomes with AI-quantified insights around your callers’ sentiments.

    Source · 2026-08-04

  • Minimize unwanted spam calls and robocalls with our smart AI filters.

    Source · 2026-08-04

Integrations
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